Integrating Strategy Planning and Operational Execution: A Six-Stage System

Luxfer Gas Cylinders, a global manufacturer and distributor, provides an apt illustration of Kaplan and Norton’s six-stage management system (see On Balance story). A 2006 BSC Hall of Fame winner, the U.K.-based company (with operations in Europe, the Asia-Pacific region, and North America), excels at three stages: planning the strategy, aligning the organization, and planning operations—in particular, at making the crucial link between strategy and operations. Few organizations have achieved the level of sophistication and rigor Luxfer has in managing by strategic theme and integrating its planning processes.This special extended Case File offers rich detail about Luxfer’s approach.